FINALLY! They got it right.

Okay, technically, its only the second time I've ordered from Converse.com. The first time, the shoes arrived in the correct size, but the laces were of two different lengths. Like ... 12" difference! That's a lot, and I cannot get standard laces because they're the skinny elastic kind and are at least 10' long. Chalk it up to me for getting the pair with a million holes. Regardless, it was considered a 'Manufacturer Default' and had to be returned. Needless to say, I never got an exchange, but my money was refunded. This time, thankfully, they got the laces to match. Its not the same as the first pair that I first ordered, but I am really happy. I think they're awesome. Slip in a pair of insoles, and I am good to go!